A Practical Guide to Delivering PersonalisationPersonalisation means people, their families and carers having choice and control over their support on a day to day basis. To deliver personalised services, professionals and carers need to do more than just hand over financial control: they need to know what is important to a person, the best way to support them, how they communicate and how they make decisions. This book will show how to deliver personalisation through simple, effective and
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